CAL Digital Booths bring CAL Bangladesh's investment services closer to you. Designed to provide convenient access to stock brokerage and investment-related services, our Digital Booths connect investors with our team and digital investment platforms.
Assistance with individual, joint, NRB, institutional, and eligible foreign investor accounts.
Guidance on required documents and account verification.
B
Trading Facilities
Online stock trading through CAL's available trading platforms.
Assistance with trading account activation and access.
Support for existing clients requiring assistance with trading services.
Information on available equity and other eligible securities.
C
Account Statements and Transaction Services
Assistance with account balance and portfolio information.
Guidance on obtaining account statements and transaction records.
Assistance with deposit and withdrawal requests.
Support for transaction-related queries and reconciliation.
D
Customer Support and Complaints
Assistance with queries regarding CAL's brokerage services.
Guidance on reporting service-related issues.
Support with account access, transaction queries, and service requests.
Escalation of unresolved complaints through the appropriate channels.
E
KYC and Document Verification
Assistance with Know Your Customer (KYC) documentation.
Guidance on NID, passport, bank account, nominee, and other applicable documentation.
Support with completing account opening and verification requirements.
Assistance with updating client information, subject to applicable procedures.
F
Financial Literacy and Investor Awareness
Investor awareness programmes.
Introduction to stock market investing and capital market fundamentals.
Educational sessions on equities, government securities, and other investment products.
Guidance on investment risks and informed decision-making.
G
Investment Product Information
Information on CAL's stock brokerage services.
Introduction to available fixed-income investment solutions.
Guidance on wealth management services.
Referrals to the relevant CAL team for product-specific enquiries.
H
Digital Investment Assistance
Guidance on using CAL360.
Assistance with digital account onboarding.
Information on electronic fund transfers through supported banking channels.
Support with navigating available digital investment services.
Note: The availability of individual services may vary by location, account type, and applicable regulatory requirements.
Frequently Asked Questions
A. What is a CAL Digital Booth?
A CAL Digital Booth is a designated service point through which investors can access assistance with CAL Bangladesh's stock brokerage and investment-related services. Our Digital Booths connect clients with CAL's team and digital platforms, helping them with account opening, trading-related queries, account services, and information about available investment opportunities. CAL Securities Limited operates within the regulatory framework of Bangladesh's capital market and is a member of the Dhaka Stock Exchange and Chittagong Stock Exchange.
B. Which services can I access through a CAL Digital Booth?
You can receive assistance with brokerage account opening, BO account-related services, trading access, account statements, fund transfer queries, KYC documentation, and customer support. You can also enquire about CAL's available investment solutions and be connected with the relevant team for further information. The precise services available may depend on the booth location and the nature of your request.
C. What are the operating hours of CAL Digital Booths?
CAL's offices and Digital Booths generally operate Sunday through Thursday during regular business hours. Operating hours and service availability may vary by location. Please contact your preferred booth before visiting to confirm its current schedule.
D. How can I deposit funds into my CAL brokerage account?
You can fund your eligible brokerage portfolio account through supported electronic banking channels, including BEFTN, RTGS, and NPSB, subject to applicable banking procedures and account requirements. Transfer funds using the appropriate account details and follow CAL's instructions for identifying and confirming the deposit. For assistance, contact your relationship manager or CAL's customer support team. Important: Always verify beneficiary account details and payment instructions with CAL before transferring funds.
E. What is a BO account?
A Beneficiary Owner (BO) account is an electronic securities account maintained through the Central Depository Bangladesh Limited (CDBL) system. It enables investors to hold eligible securities electronically in the Bangladesh capital market. A BO account is required for holding shares and other eligible securities through the applicable depository arrangements.
F. How can I open a BO and trading account with CAL?
You can begin your account opening process online through CAL360 or seek assistance from a CAL office or Digital Booth. The process generally involves: (1) selecting the appropriate account type; (2) providing the required personal or institutional information; (3) submitting applicable identification and supporting documents; (4) completing KYC and verification requirements; and (5) completing relevant account opening and activation procedures. Once requirements are fulfilled, you can proceed with funding your account and accessing the relevant trading services. Apply at https://cal360.calbd.com.bd/signup.
G. How can I withdraw funds from my CAL brokerage account?
Eligible clients can request withdrawals from their brokerage portfolio accounts in accordance with CAL's procedures and applicable regulatory requirements. Depending on the account and available arrangements, funds may be transferred to the client's registered bank account through supported banking channels. Contact your relationship manager or customer support team for instructions, processing requirements, and applicable timelines.
H. Can I open an account if I live outside Bangladesh?
CAL Securities Limited offers brokerage account options for eligible Non-Resident Bangladeshis (NRBs) and foreign institutional investors, subject to applicable eligibility criteria, documentation, and regulatory requirements. Documentation and funding procedures may differ from those applicable to resident Bangladeshi investors. Contact CAL's team to determine the appropriate account type and receive a tailored document checklist.
I. What documents are required to open an account?
Requirements depend on the account type. For an individual account, commonly required documents include: (1) National Identity Card or passport; (2) recent passport-size photographs, where applicable; (3) bank statement or bank cheque leaf; (4) nominee information and supporting documents, where applicable; and (5) e-TIN documentation, where applicable. NRB, institutional, and foreign investor accounts may require additional documents. Consult CAL's account opening team for the latest requirements before submitting your application.
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Your Investment Journey Starts Here
Whether you are opening your first brokerage account, exploring fixed-income opportunities, or seeking professional investment services, CAL Bangladesh is ready to assist you.
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